KMID : 1164420140090020155
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Health Communication 2014 Volume.9 No. 2 p.155 ~ p.171
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A Study on the Relationship Perception among Nurses, Technicians and Administrative Staffs in Medical Institution
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Kim Dae-Hyun
Kim Hyun-Jin Oh Joo-Ri
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Abstract
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Purpose: This study aimed to analyze the relationship among nurses, technicians and administrative staffs including from small offices to large university hospital.
Methods: A total of 483 workers in hospitals (245 nurses, 136 technicians and 102 administrative staffs) were recruited for this study. The relationship level was measured with Barrett-Lennard relationship Questionnaire.
Results: The results were as follows: 1) Nurses¡¯ regard from technicians and technicians¡¯ congruence from administrative staffs was significantly high. 2) Nurses¡¯ regard and understanding from technicians was significantly higher compare to administrative staffs. Technicians¡¯ regard and un-conditionality from administrative staffs also higher compare to nurses. Administrative staffs¡¯ regard and congruence from technicians was significantly higher compare to nurses. 3) ¡®regard¡¯, ¡®empathic understanding¡¯ and ¡®congruence¡¯ domain scale were lower in nurses compare to technicians and administrative staffs (9.30¡¾14.46, -.050¡¾10.32, 5.17¡¾9.91). 4) relationship scales were higher in primary care clinics compare to larger hospitals.
Conclusion: Nurses, technicians and administrative staffs should recognize the verbal and nonverbal factors that affect their relationship and try to develop relationship enhancing program. Implications and suggestions to further research are discussed.
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KEYWORD
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Nurse-technologist, Nurse-administration staff, Technologist-administration staff, Relationship, Barrett-lennard question
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